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Dear Customer,
Please carefully read these General Terms of Purchase before you begin the purchasing process via www.sapat.rs (hereinafter: the Platform). By proceeding with the purchase on the platform, you agree to these General Terms of Purchase, thereby confirming that you have read, understood, and accepted them. The Seller is:
(hereinafter: BARIK or the Seller)
Only adults with legal capacity can purchase items on the platform (hereinafter: Customers or Consumers). When placing an order, the consumer must confirm that they are an adult. Purchases by minor consumers or the delivery of items to minor consumers are not permitted. We are not responsible in the case of purchases made by consumers who are not adults. The customer is responsible for the accuracy and completeness of the data entered during the purchase. The seller may reject the order or not deliver the item if it determines that there has been misuse of the platform or finds that the data on the order is incomplete or incorrect, especially if telephone contact cannot be established with the customer for telephone order confirmation.
We reserve the right to errors in descriptions, photographs, prices, and the number of items due to the automatic entry of items into the system, as well as automatic order confirmation. In case of an error, the confirmation from our operator is authoritative.
PURCHASING PROCESS
Purchasing on the platform is designed to be simple and easy, even for users who are not accustomed to online shopping. Whether using an existing user account or shopping as a guest (guest checkout), each step is clearly defined to enable completing the purchase without difficulties.
Registration and Login
The consumer can make a purchase on the platform as a registered user, thereby leaving their data necessary for the realization of the purchase or delivery of items. Registration is free and provides the consumer with certain conveniences, such as: saving time (faster shopping each subsequent time, saving the delivery address for future purchases), enabling a complete overview of the order status with easier access and review of all previous orders and invoices, etc. In the process of making a purchase, the consumer declares that they are familiar with and agree to the General Terms of Purchase and the Privacy Policy.
Note: Purchases can also be made as a guest (guest checkout). In that case, all necessary data (first name, last name, address, contact phone) are entered during ordering without creating an account.
Item Selection and Data Entry
Data Verification and Order Confirmation
Delivery
With these detailed steps, the purchasing process is designed to be efficient and easy to use. If additional questions or difficulties arise, customer service is available via phone or email.
SALE PRICE
The sale price of the item is indicated next to each item. Prices are expressed in Serbian Dinars (RSD). The sales price includes VAT.
The item ordered via the platform is paid at the price displayed on the platform at the time of purchase of the item. If there is a price difference at the time of shipment, the price valid at the time of ordering will be charged to the customer. Prices may change without prior notice. Price changes will not apply to items for which a purchase request has been submitted. Given that the purchase takes place via an electronic platform, it is possible that due to a software glitch on the platform, the sale price of a specific item at the time of contract conclusion may be incorrectly stated (obviously higher or lower); the seller will notify the customer of this, with an explanation of the reason for the error, and offer to terminate the contract, unless the customer agrees to pay the difference up to the correct price.
Delivery costs are not included in the price but are additionally stated and charged and depend on the weight of the package.
| No. | Shipment Weight (kg) | Price without VAT (RSD) | VAT (RSD) | Price with VAT (RSD) |
|---|---|---|---|---|
| 1 | up to 0.5 kg | 337.50 | 67.50 | 405.00 |
| 2 | up to 1 kg | 375.00 | 75.00 | 450.00 |
| 3 | up to 2 kg | 450.00 | 90.00 | 540.00 |
| No. | Volumetric Weight (kg) | Price without VAT (RSD) | VAT (RSD) | Price with VAT (RSD) |
| 1 | up to 5 kg | 550.83 | 110.17 | 661.00 |
| 2 | up to 10 kg | 727.50 | 145.50 | 873.00 |
| 3 | up to 15 kg | 935.83 | 187.17 | 1,123.00 |
| 4 | up to 20 kg | 1,039.17 | 207.83 | 1,247.00 |
| 5 | up to 30 kg | 1,196.67 | 239.33 | 1,436.00 |
| 6 | up to 50 kg | 1,758.33 | 351.67 | 2,110.00 |
PAYMENT
Ordered items are paid for:
Ordered items throughout the territory of the Republic of Serbia are delivered by the courier service Bex, with whom we cooperate, to the address you specify in the order. Delivery is made within a maximum of 4 days from the order date. Orders received after 2:00 PM will be processed the next business day. If the person who ordered (who is receiving) the item is not at the specified address at the time of delivery, the deliverer will leave a “notice of arrival of the shipment” at the specified address, which will contain a phone number to arrange a time for redelivery within a period of 8 days. After this period, the shipment is returned to the sender.
If you have not received the item or a delivery notification within the expected time, please notify us immediately so that we can take actions to locate the shipment or send a replacement shipment.
Ordered items are packed in a way that they are not damaged during usual handling. Upon receiving the item, the customer is obliged to check for any damages and immediately report them to the courier representative and potentially refuse to accept the ordered item if there are visible external damages on it.
The customer is obliged to compare the contents of the shipment (type and quantity of delivered items) with the invoice, and if something is missing or the wrong item is delivered, to notify the courier on the spot. The customer and the courier record any deficiencies on the spot and confirm them with their signatures. Checking the correctness of the order is the responsibility of the customer, and subsequent complaints regarding the quantity and type of delivered items and visible defects will not be accepted.
A consumer who has made a purchase via the platform has the legal right to reconsider, withdraw from the purchase within 14 days of the delivery date, and return the purchased item without justification and without additional costs, except for the costs of returning the items. The consumer does not have the right to withdraw from the purchase contract only in exceptional cases provided for by the Law on Consumer Protection.
The consumer exercises the right to withdraw from the contract by a statement that must be given or sent on a special Withdrawal Form from the contract, which is delivered to the consumer upon purchase along with the item and which you can download here. The completed and scanned Withdrawal Form is sent by the consumer to the email address shop@sapat.rs and submitted with the item being returned. After receiving the withdrawal request, the consumer will receive a confirmation of receipt.
It is the consumer’s obligation to return the item without delay, but no later than within 14 days from the day they sent the withdrawal form. The consumer returns the item to the sender’s address indicated on the address label located on the shipping packaging of the shipment.
If the sender’s address is for some reason illegible after opening the shipment, the consumer can contact us electronically via the email address shop@sapat.rs.
The consumer bears the cost of returning the item in case of withdrawal from the purchase.
The consumer is obliged to return the item in undamaged condition, in the original undamaged packaging, with an undamaged label, declaration, etc., and without visible signs of use. The consumer must pack the item in a way that prevents damage, which means placing the shipment in appropriate wrapping to secure the contents of the shipment. When packaging, care must be taken regarding the transport characteristics of the items being returned. If multiple items are sent in one box, it is essential that they are separated from each other. Fragile items should be separated from each other, as well as from the corners, sides, top, and bottom of the box, and protected so that damage that may occur from mutual contact of items from vibrations or impacts that may occur externally is prevented. For this securing of the shipment for further transport, the consumer may use the packaging in which the shipment was delivered to them.
Upon receipt of the returned item, it will be determined whether the item is correct and undamaged.
It is the seller’s obligation to refund the price of the item to the consumer no later than within 14 days from the day they received the consumer’s statement/withdrawal form for the respective item. The seller has the right to delay the refund of funds received for the sale price until they receive the item being returned.
If it is determined that a defect or damage to the item has occurred or that the item has been used in any way, the refund of funds to the consumer will be refused and the item will be returned to the consumer at their expense. The period within which the consumer gives confirmation for picking up the item is 15 days from the date of receipt of the notification that the withdrawal from the contract has not been approved. After the expiration of this period, we are not responsible for the item, nor do we have an obligation to store that item.
The consumer is obliged, upon receipt of the item, to check for any damages and immediately report them to the courier – the representative of the courier service, or to refuse to accept the shipment on which there are visible external damages.
In addition to the above – complaints due to damage, the consumer has the right to:
Submitting a complaint request for items purchased via the platform can be done via email by sending a complaint request to the email address shop@sapat.rs or in writing to the address of the seller’s headquarters.
When submitting a complaint request, the consumer is obliged to provide proof of purchase (invoice, order specification, proof of payment), and depending on the reason and nature of the complaint, if possible, also provide photographs of the complained item (in case of sending to the email address) or the complained item (in case of contacting the address of the seller’s headquarters).
The seller is obliged to respond to the consumer’s declared complaint within 8 (eight) days from the date of receipt of the complaint, in writing or electronically.
If it is necessary for the complained item to be delivered to the seller to determine the justification of the complaint, the complaint is considered received and the legal deadlines run from the moment the item, about which the complaint is declared, arrives at the address from which it was delivered. The costs of delivery in this case are borne by the buyer, and if the complaint is upheld, the costs of delivering a replacement item will be borne by the seller (as money is refunded to an individual).
The seller is obliged to resolve the complaint within 15 (fifteen) days from the date of receipt of the complaint. If the seller is unable, for objective reasons, to meet the consumer’s request within the agreed period, they are obliged to notify the consumer of the extension of the deadline for resolving the complaint and state the period in which it will be resolved, as well as obtain their consent, which they are obliged to record in the record of received complaints. Extending the deadline for resolving complaints is possible only once. The seller’s response to the consumer’s complaint must contain a decision on whether the complaint is accepted, an explanation if the complaint is not accepted, a statement on the consumer’s request regarding the method of resolution, and a concrete proposal on by when and how the complaint will be resolved if it is accepted.
The consumer has the right to request the following: replacement of the item, refund of money, price reduction, or removal of the defect.
If the seller decides that the complaint is justified and that the consumer has the right to exchange the purchased item for another, the consumer will be informed of the decision in the response to the complaint, and the replacement item will be sent to the consumer’s address, either the same or a different one (of the same or greater value with a surcharge).
In case the seller decides that the complaint is justified and that the consumer is entitled to a refund of funds, the consumer will be informed in the response to the complaint that the funds will be refunded. If the seller decides that the complaint is justified and that the consumer is entitled to a reduction in the price of the purchased item, the consumer will be informed of the amount by which the price is reduced in the response to the complaint upon return of the complained item. BARIK will, within the legal period for resolving the complaint, send the funds for refund to the consumer, and the final period in which the funds will be refunded and available to the consumer depends solely on the business policy of the bank or postal operator.
If the seller rejects the complaint, they are obliged to inform the consumer of the possibility of resolving the dispute out of court and of the competent bodies for out-of-court resolution of consumer disputes.
If the seller decides that the complaint is unjustified, the response to the complaint will be sent to the consumer via express mail, to the address provided by the consumer in the complaint request or to the email address from which it was sent, with notification of the reasons for the unjustified nature of the complaint.
In accordance with the provisions of the Law on Consumer Protection (Official Gazette of RS, no. 62/2014, 6/2016, 44/2018, 88/2021 – other law), we inform customers that they have the possibility to resolve consumer disputes out of court. Out-of-court resolution of consumer disputes is carried out in a transparent, efficient, fast, and fair manner before the body for out-of-court resolution of consumer disputes.
The Ministry of Trade, Tourism, and Telecommunications compiles a list of bodies and publishes it on its website. The procedure before the said body can be initiated by the consumer by proposal only if they have previously filed a complaint or objection and not after the expiration of a period of 1 (one) year from the date of filing the complaint.
As a seller, we are obliged to participate in the procedure for the out-of-court resolution of consumer disputes.
Each party in the out-of-court consumer dispute resolution procedure pays its own costs (costs of representation, travel expenses, etc.).
Personal data is any data relating to a natural person whose identity is determined or determinable, directly or indirectly, particularly based on an identity marker, such as a name and identification number, location data, an identifier in electronic communication networks, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity.
Processing of personal data is any operation or set of operations performed automatically or non-automatically on personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction (hereinafter: processing).
For the collection, processing, and protection of your personal data, please visit our Privacy Policy which is available on the platform.
BARIK reserves the right to make changes and additions to these General Terms of Purchase in accordance with changed business conditions and in the event of changes in the legislative framework.
If any term or provision of the General Terms of Purchase becomes invalid, the validity of the other terms and provisions shall not be called into question; we will notify the consumer in a suitable manner of amendments to the General Terms of Purchase. In this regard, we suggest that you periodically visit this website to check whether the General Terms of Purchase have changed since your last visit.
